Southwest Airlines Ranked the Top Airline in Newsweek’s 2024 America’s Best Customer Service List

 Southwest Airlines Co. (NYSE: LUV) today announced its No. 1 ranking on Newsweek’s 2024 America’s Best Customer Service List in the Airlines and Low-Cost Airlines subcategories.

“I’m proud of our People for their unwavering commitment to providing Southwest’s legendary Hospitality,” said Tony Roach, Senior Vice President & Chief Customer Officer at Southwest Airlines. “We owe this honor to our Employees for going the extra mile and delivering best-in-class Customer Service that leads our Customers to come back to fly with us time after time.”

Newsweek’s rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. The final assessment and rankings were based on the likelihood of recommendation and five weighted evaluation criteria, including quality of communication, professional competence, range of services, customer focus, and accessibility.

Southwest® is continuously working to bolster its Customer Experience, with enhancements including improved self-service options such as Digital Bag Tracking and Online Baggage Check-In; as well as onboard enhancements like upgraded WiFi¹, in-seat power ports, and a refreshed cabin design. To learn more about upcoming enhancements, visit Southwest.com/Experience.