Ryanair has filed a civil case against a disruptive passenger, seeking £15,000 in damages

Ryanair, Europe’s No.1 airline, today (Wed, 8 Jan) confirmed that is has filed legal proceedings in the Irish Circuit Court claiming over €15,000 in damages against a passenger who disrupted flight FR7124 from Dublin to Lanzarote on 9 Apr last. This passenger’s inexcusable behaviour forced this flight to divert to Porto where it was delayed overnight, causing 160 passengers to face unnecessary disruption as well as losing a full day of their holiday. It is completely unacceptable that passengers who work hard to enjoy a trip away with family/friends are robbed of the pleasure due to one passenger’s failure to behave.

Ryanair is committed to ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption caused by a tiny number of unruly passengers. Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.

A Ryanair spokesperson said:

“It is unacceptable that passengers – many of whom are heading away with family or friends to enjoy a relaxing Summer holiday – are suffering unnecessary disruption and reduced holiday time as a result of one unruly passenger’s behaviour. Yet this was regrettably the case for passengers on this flight from Dublin to Lanzarote last April, which was forced to divert to Porto as a result of an individual passenger’s disruptive behaviour, causing €15,000 in overnight accommodation, passenger expenses, and landing costs. We have now filed civil proceedings to recover these costs from this passenger.

This demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair’s zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment.”