How British Airlines Trains Their Staff

Documentary Central follows 18 anxious new recruits on their journey to become cabin crew. With exacting standards of dress, behaviour and knowledge, not all of them will make it through the 6 week training course, designed to uncover who is, and who is not, BA.

In this episode Documentary Central also explore how the airline tries to persuade people to spend more to fly: We see behind what’s known as millionaire’s door at Heathrow Terminal 5: a lounge, restaurant, spa and champagne bar reserved for those select few who are happy to part with small fortunes to fly in the airline’s First Class.

They reveal how the airline is playing catch-up with some of its rivals as it brings its first A380, the world’s biggest passenger plane, into service. 

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