United

United Airlines launches touchless check-in at Heathrow

We know travel looks a little different these days, but rest assured that we’re here for you along every step of the way. Throughout your journey, we’re putting safety and cleanliness at the forefront of your travel experience.

At check-in

  • 1Implementing temperature checks for employees and flight attendants working at hub airports or line stations
  • 2Installing sneeze guards at check-in and gate podiums
  • 3Encouraging use of the United app for contactless travel assistance and more
  • 4Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5Rolling out touchless check-in for customers with bags, and launching bag delivery from the airport to your final destination

At the Gate

  • 6Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7Providing hand sanitizer and disinfectant wipes
  • 8Allowing customers to self-scan boarding passes
  • 9Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in hub airports

On board

  • 11Providing individual hand sanitizer wipes for customers
  • 12Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 13Providing onboard items like pillows and blankets upon request
  • 14Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 15Reducing contact between flight attendants and customers during snack and beverage service
  • 16Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 17De-planing in groups of five rows at a time to reduce crowding
  • 18Using electrostatic spraying to disinfect aircraft
  • 19Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove at least 99.97% of airborne particles

Download the United app to take advantage of touchless support throughout your journey.