Mexico City, July 31, 2018, 22:00 h.- Aeromexico regrets the events of this Tuesday evening on flight AM 2431 from Durango bound to Mexico City.

This is a very difficult day for passengers, pilots, flight attendants, families and loved ones of all those affected by this accident, as well as for the Grupo Aeromexico family and the Mexican society.

During a press conference: the CEO of Grupo Aeromexico Andres Conesa stated: “Our heart is with those affected and their families. We are deeply sad and moved by this incident, and we would like to reiterate, first of all, that Grupo Aeromexico family extends its support, thoughts and prayers to those affected and their families. We are doing everything in our power to assist them.”

On the aircraft were 88 adult passengers, nine minors, two infants and four members of the crew, two pilots and two flight attendants. So far no human losses are reported thanks to the prompt action of the crew and passengers.

For Aeromexico the safety of its customers is the main priority and therefore the more than 14,000 Aeromexico employees are committed to the well-being of passengers and their families.

The aircraft involved today is an Embraer 190 with registration XA-GAL, manufactured in 2008 and operated by Aeromexico since 2014.

At the moment, Aeromexico’s priority is to address the needs of those affected and their families through the following actions:

  1. Attention for passengers and crew in nearby medical units.
  2. The Aeromexico Emergency Response Team is already in the accident zone and is focused on assisting passengers and their families.
  3. Aeromexico has made free transportation available to relatives of affected passengers to Durango. To this end, a telephone helpline has been established at +52 (55) 51 33 40 59 in Mexico and 1 866 205 4084 from abroad.

Aeromexico also informed that it is closely collaborating with the relevant authorities, particularly with the Director General of Civil Aviation (DGAC), to establish the causes of this accident.

On behalf of the company, Andres Conesa especially thanked the crew for their professional actions and the Federal and State authorities, whom from the first minute have supported the rescue and assistance operations. Likewise, he also thanked the employees for their professionalism and prompt response, as well as other airlines that have expressed their solidarity.

Finally, the company reaffirmed that it is 100% focused on doing everything in its power for the well-being of passengers and their families.


+52 55 5554 5419.