Flight 278, 6 PM Update
Southwest Airlines has resumed operations to/from Burbank this afternoon. Our focus remains on our Customers and Crew who were aboard Flight 278 from Oakland and remain thankful that there were no reported injuries among the 112 Customers and five Crewmembers. We are working with the Customers directly and will be refunding their roundtrip airfare and including an additional gesture of goodwill.
Additionally, we are also in the process of conducting a damage assessment and working to remove the aircraft from the Engineered Material Arresting System (EMAS) located at the end of Runway 8/26.
We are still encouraging Customers who are scheduled to travel to/from Burbank to check their flight status at Southwest.com.
2PM CST UPDATE
Southwest Airlines Employees are in the process of getting the 112 Customers from Flight 278 (Oakland to Burbank) their luggage and belongings. Nearly all the passengers had Burbank as their final destination, and Southwest is working with the few remaining Customers to get them on connecting flights to their destinations.
The aircraft is currently located in a runway overrun area known as the Engineered Material Arresting System (EMAS), and Southwest will conduct a damage assessment and work to move the aircraft from the concrete pad.
The airline is refunding the cost of Customers’ roundtrip airfare as well as including an additional gesture of goodwill.
Southwest operations to/from Burbank are anticipated to return to a normal schedule later this afternoon. We encourage Customers who are traveling today to/from Burbank to check their flight status at Southwest.com.
Southwest Airlines Flight 278
Southwest Airlines Flight 278 from Oakland to Burbank landed safely and rolled to a stop at the end of a runway. The aircraft rolled into the overrun area known as the Engineered Material Arresting System (EMAS). Customers have been deplaned from the aircraft via air stairs, and there were no reported injuries among the 112 Customers and five Crewmembers. The Southwest Team is working diligently to get Customers to their destinations as soon as possible. We encourage Customers traveling via Burbank today to check their flight status via Southwest.com.