As of 2030hrs (Singapore Time) on 23 May 2024, Singapore Airlines (SIA) can confirm that 65 passengers and two crew members who were on board SQ321 are still in Bangkok. This includes 46 passengers and two crew members who are in the hospital receiving medical treatment.

Singapore Airlines is in contact with all the passengers and crew members who are still in Bangkok. Customer Care Representatives, who are staff volunteers trained for such situations, have been assigned to provide updates and the necessary support and assistance to each passenger during this difficult time.

Singapore Airlines CEO Mr Goh Choon Phong has been meeting the affected passengers, crew, their family members and loved ones in Bangkok today to personally offer his support and to understand their concerns.
Mr Goh Choon Phong said: “The well-being of our passengers and crew members remains our priority. I have given them my personal assurance that we will take care of them during this difficult time. Our staff volunteers are here to provide each passenger with updates and the necessary assistance. We have also facilitated the travel of their family members and loved ones to Bangkok and ensured that they are taken care of too.

“On behalf of Singapore Airlines, I extend my deepest gratitude to everyone in Singapore, Thailand, and around the world, who have assisted us during this difficult time. This includes Singapore Changi Airport and Suvarnabhumi Airport, as well as our other aviation partners. I would also like to especially thank the staff at Bangkok Hospital, Samitivej Srinakarin Hospital, and Samitivej Sukhumvit Hospital, who have been caring tirelessly for our passengers and crew.”

Singapore Airlines (SIA) flight SQ321, operating from London (Heathrow) to Singapore on 20 May 2024, encountered sudden extreme turbulence over the Irrawaddy Basin at 37,000 feet about 10 hours after departure. The pilot declared a medical emergency and diverted the aircraft to Bangkok, and landed at 1545hrs local time on 21 May 2024.
We can confirm that there were multiple injuries and one fatality on board the Boeing 777-300ER aircraft.

As of 1950hrs Singapore time on 21 May 2024, 18 individuals had been hospitalised. Another 12 were being treated in hospitals. The remaining passengers and crew were being examined and given treatment, where necessary, at Suvarnabhumi International Airport in Bangkok.

There were a total of 211 passengers and 18 crew on board.
The nationalities of the passengers are as follows: 56 from Australia, 2 from Canada, 1 from Germany, 3 from India, 2 from Indonesia, 1 from Iceland, 4 from Ireland, 1 from Israel, 16 from Malaysia, 2 from Myanmar, 23 from New Zealand, 5 from the Philippines, 41 from Singapore, 1 from South Korea, 2 from Spain, 47 from the United Kingdom, and 4 from the United States of America.

Singapore Airlines offers its deepest condolences to the family of the deceased. We deeply apologise for the traumatic experience that our passengers and crew members suffered on this flight. We are providing all necessary assistance during this difficult time.

We are working with our colleagues and the local authorities in Thailand to provide the necessary assistance. A Singapore Airlines team is on its way to Bangkok to provide any additional assistance needed.

SIA is working with the relevant authorities on the investigation into this incident.
Relatives seeking information may call the Singapore Airlines hotlines at +65 6542 3311 (Singapore), 1800-845-313 (Australia), and 080-0066-8194 (the United Kingdom).

We will also provide regular updates on our Facebook and X

www.twitter.com/singaporeair) accounts.

First posted on 21 May 2024, 2234hrs (GMT+8)