An online CaseHub campaign is urging angry passengers to get together to launch a legal battle for refunds.
These are the optional fees a passenger can be charged by Ryanair
Priority seats (Rows 1,2, 16 and 17) with extra legroom – Booked online: £15; At airport: £22.50
Priority seats: Booked online: £13; At airport: £16
Boarding card re-issue fee at airport: £15
Priority boarding – Booked online: £4; At airport: £5
Airport check-in fee: £45
Checking in infant equipment (child seats, travel cots etc) (booked online): £10; At airport: £20
Checking in a bike – Booked online: £60; At airport: £70
Checking in sports equipment – Booked online: £30-£50; At airport: £35-£60
Flight change fee (low season) – Booked online: £30-£50; At airport: £45-£70
Flight change fee (high season) – Booked online: £40-£60; At airport: £60-£90
Name change fee – Booked online: £110; At airport: £160
So far more than 5,000 people have signed up to the appeal, and CaseHub is aiming to get at least 75,000 . ‘If we can’t find 75,000 people, the case won’t run. We know there are many more people who have paid out there, so sharing this is super important.’
A statement on the site reads: “We are unimpressed with the argument that these fees keep fares low for everyone else. Ryanair is Europe’s most profitable airline.”
“If the class action succeeds, you get your money back, and set legal precedent to put an end to these charges.”
No-one pays to join, but CaseHub take 35% commission if it wins– this keeps CaseHub fighting the good fight.
‘Finally, the name change charge. Ryanair says this charge exists to prevent people buying tickets and then re-selling them at a huge mark-up. But it penalises people who mistype something and simply need to correct a spelling mistake.’
Case Hubs research also suggests that UK and Irish airlines have pocketed £300m in taxes paid by passengers for missed or cancelled flights because the cost to process a refund is so high.
Travellers are currently charged on a sliding scale for each checked-in bag. It can now cost up to £80 to check in a 20kg bag at the airport – described by some as a tax of families – while a slightly smaller 15kg bag can cost £20 in the low season.
Chief executive Michael O’Leary defended the move and said the ‘vast majority’ of passengers who check bags in do so during peak times.
The Ryanair boss also denied the policy change was an acknowledgement that the airline has previously unfairly penalised families going on summer holidays.
Ryanair declined to comment on the potential lawsuit.