Emirates was voted the World’s Best Airline by customers at the 2016 Skytrax World Airline Awards held at Farnborough Airshow. This is the fourth time Emirates has won this top prize in the awards history. The airline also won the World’s Best Inflight Entertainment award. Emirates improved its position across a range of awards categories performing well in First, Business and Economy Class survey sections and achieving a top-10 finish in the World’s Best Cabin Staff category.
Sir Tim Clark, President of Emirates said: “We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world. We constantly invest in our product and services, both on the ground and in the air. We listen carefully our customers, and then relentlessly challenge ourselves to deliver and exceed expectations. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience.”
TOP TEN AIRLINES OF 2016
2 Qatar Airways
3 Singapore Airlines
4 Cathay Pacific
5 ANA All Nippon Airways
6 Etihad Airways
7 Turkish Airlines
8 EVA Air
9 Qantas Airways
Qatar Airways was second in the global ranking and won a range of top awards being named the World’s Best Business Class, the World’s Best Business Class lounge and Best Airline Staff in the Middle East. Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “It is a very proud moment for Qatar Airways to be named World’s Best Business Class, Best Business Class Airline Lounge and Best in the Middle East by the prestigious Skytrax Airline Awards, not only for myself, but for every individual at Qatar Airways who creates the passengers’ experience – from our on-board Cabin Crew to the chefs overseeing our catering, to the technicians who ensure the cabin is in perfect working order. Our commitment to continued success is unwavering and a testament to the dedication of our global teams. The airline’s renowned service, modern aircraft and luxurious cabins, combined with an expanding global network, continue to set Qatar Airways apart from the competition.”
Third placed Singapore Airlines achieved top success winning the award for Best Airline in Asia, as well as the title for the Best Business Class Airline Seat. Commenting on the awards. Singapore Airlines said: “We are honoured to receive these prestigious awards, which are a validation of the hard work and dedication of our staff around the world who ensure that Singapore Airlines remains competitive on a global level.”
Cathay Pacific Airways was ranked No 4, with the airline also declared the World’s Best for Cabin Cleanliness. It was a double celebration as Cathay also picked up the award for Best First Class Lounge for its recently renovated facility at its home base airport in Hong Kong. Cathay Pacific Director Service Delivery James Ginns said: “At Cathay Pacific we take pride in providing our customers with premium products and services, both in the air and on the ground. We’re delighted that they’ve recognized the quality of our signature lounges and inflight cabins. We know how much they enjoy comfortable seats, diverse inflight entertainment, excellent food, fine wines, and luxury amenities along with great service, and we’ll continue to ensure we deliver the very best to enable them to live a life well travelled.”
ANA All Nippon Airways achieved repeat success, ranked No 5 in the world in the global results and also securing the awards for World’s Best Airport Services and Best Airline Staff in Asia for the second successive year. Mr. Osamu Shinobe, President and CEO of ANA, commented on the awards: “ANA is committed to becoming the world’s leading airline and providing all passengers with a superior air travel experience. We are focused on providing a personalized, high-quality service which ensures the comfort and safety of all our customers.”
Etihad Airways was ranked No 6 worldwide and won three awards. The airline was named as having the World’s Best First Class cabin, Best First Class seat and Best First Class catering.
Turkish Airlines ranked No 7 in the world were yet again named as the Best Airline in Europe. The Istanbul based carrier was also acknowledged for its Business Class catering with top prizes for both onboard and lounge dining standards. Mr İlker Aycı, Chairman of Turkish Airlines said: “the Skytrax World Airline Awards are the result of the largest airline passenger satisfaction survey in the world. Every year it delights us that millions of travelers again recognize Turkish Airlines as the Best Airline in Europe. The airline continues to be renowned for its seamless services, including our dining and in-flight entertainment experiences. The award marks a continued period of success for us.”
The world’s newest 5-Star airline EVA Air ranked No 8 in the world and named as the Best Transpacific Airline. The Taiwanese carrier was also considered to have the Best Business Class Comfort Amenities.
In ninth place, Qantas was dominant in the Australia & Pacific region winning the Best Airline in Australia / Pacific for the fourth successive year and also taking the award for Best Airline Staff in Australia & Pacific and Best Premium Economy Catering.
Completing the world’s Top 10 airlines, Lufthansa was again successful being named as the Best Transatlantic Airline for the fifth time and also winning the Best Airline in Western Europe award. Dr Reinhold Huber, Lufthansa Vice President Passenger Experience Design commented: “We are happy and honored to be awarded best Airline in Western Europe and best Transatlantic Airline by over 18 million passengers for the 4th time in a row. This underlines our efforts to create the perfect experience for every passenger on every journey on a Lufthansa flight.”