Virgin

Virgin Atlantic’s See Her Fly campaign

From the moment I first heard about Virgin Atlantic’s See Her Fly campaign, I knew they were onto something important.

The campaign was created to inspire girls to pursue their dream careers, overcome self-doubt and tackle the gender stereotypes when it comes to roles in STEM and aviation.

I was concerned (but not overly surprised) to hear the statistics  that women only make up 12 per cent of the UK engineering workforce, and only 4.3 per cent of pilots are women. It’s a big missed opportunity for the entire industry.

Virgin Atlantic decided to address these statistics and tackle the Dream Gap – which shows how girls start to develop limiting self-beliefs and begin to doubt their full potential from the age of five. As a mother of two young girls under the age of five, this research really hit home. It also resonated with what we do at Big Change in re-shaping the education sector so young people from all backgrounds are given the best possible start in life.

Virgin
© Image Virgin Atlantic

Virgin Atlantic knew that to take on the issue at its core, they needed to reach girls at a really young age and partner with someone who had influence over the audience. The result has been a wonderful partnership with Mattel and the design of three different Barbie’s that each represent an exciting role available to women in the industry: an engineer, a pilot and a member of cabin crew.

As Elisa Bovill, a Virgin Atlantic aircraft maintenance supervisor put it: “I believe that you can’t be what you can’t see.” By bringing Barbie on board, it gives girls a visual and physical reminder that that the sky is truly the limit when it comes to their careers.

Another clever part of the campaign was inspired by the fact that the woman pilot emoji is one of the most underused on the keyboard. Virgin Atlantic highlighted this statistic so we start to challenge our assumptions and make active choices to break unconscious stereotypes.

While we can’t change these things overnight, I’m so glad Virgin Atlantic is getting creative and looking ahead to inspire the next generation. What are some other creative ways we can break down career barriers for young girls? I would love to hear your thoughts!

Virgin


Source: www.virgin.com/richard/holly-sam-0/see-her-fly
© Image Virgin Atlantic

SAS

SAS launches sustainable packaging onboard

SAS
© Image SAS

SAS is now launching a new packaging of the award-winning New Nordic by SAS food concept. The new design of the cube will save up to 51 tons of plastics per year. This is one of many important steps toward reaching SAS goal of having 100 percent sustainable materials in the customer offering no later than 2030.

With the emphasis on a contemporary in-air dining experience, using locally produced and seasonal ingredients, New Nordic by SAS has had a sustainability focus since it was launched in 2017. The packaging will now be re-launched as of November 21st with a new design and more sustainable materials.

“Every day we develop our service offering and constantly evaluate everything we load onboard. We remove what is not needed and work to find innovative solutions for our materials and packaging,” says Karl Sandlund, EVP & Chief Commercial Officer.

Some form of plastic is often necessary due to food safety requirements. Therefore, the suppliers of SAS have come up with a solution that replaces the inside plastic container of the cube with a paper one. It is made of FSC* approved paper with a plastic coating, made from organic plant-based plastic instead of oil-based plastic.

“The New Nordic by SAS food concept served in the cube is an excellent example of how we align our onboard services with our sustainability goals. It is one of many steps toward a more sustainable aviation – the most significant actions being the renewal of our fleet, increasing biofuel use and supporting the development of electric aircraft,” says Karl Sandlund.

The cutlery kit in the cube has also been changed. The new kits are adapted to each meal in order to minimize use of resources, meaning that each piece of cutlery is offered only if needed. It will be launched gradually starting in December 2019 and by May 2020 the new cutlery will be found in every cube.

The plant-based plastic used in the cutlery is made from vegetable oil, which is processed by natural fermentation and micro-organisms into a raw material that is compostable. SAS is proud to be the first in presenting this innovative solution for single use cutlery, the only plastic solution compliant with the European SUP (Single Use Plastics) directive.

Instead of putting the wet wipe in each cube, it will now be offered upon request. Instead of a plastic wrap to contain the cutleries, paper napkins made from recycled material will be used for wrapping.

Replacing materials is an important part of SAS work as every step counts on the journey toward a more sustainable air travel. Other initiatives for example, include the removal off tax-free sales and increased availability of pre-order meals to reduce waste and weight.

*Forest Stewardship Council, a certification body that states that the paper used is produced from trees from forests that are sustainably managed.

SAS
© Image SAS
SAS
© Image SAS

Delta

Big Delta, meet little Delta: Japanese couple’s love of travel inspires son’s name

Delta
© Image Delta

Red Coat Pam Saito was in the middle of her shift at the Honolulu International Airport in July, when a colleague called her over to the ticket check-in counter. An unusual reservation had popped up in the computer — a boarding pass to Nagoya, Japan bearing the first name of Delta.​

Realizing the reservation was seated in Delta One business class, Pam headed to the Delta Sky Club​ where she met the Eguchi family, husband Shigeo, wife Saki, and two-year-old Delta, heading home after a vacation.

“I was so excited!” Pam said. “I said to them, ‘You actually named your child, Delta? Can you tell me the story?'”

It was their wedding trip to Hawaii on a Delta flight that inspired their future son’s namesake. Hawaii is a favorite destination for Mrs. Eguchi, who also flew her first flight with Delta to the island years earlier and dreamt of the location for her future wedding ceremony.

“We discussed that our son’s name should be understood and accepted in other countries,” said Mrs. Eguchi. “Delta evokes so many memories for us we decided to go with that name. During our research, we found out that the triangle, or delta, is the strongest natural shape.”

Delta
© Image Delta

The couple chose the two Japanese characters, “Shine” and “Big,” to pronounce Delta and symbolize their son’s bright, global future.

Like the Eguchi family, the powerful triangular shape also inspired the company’s famous widget. In 1955, Richard Maurer, S.V.P. — General Counsel and Secretary, noted the similarity between the Greek delta triangle, ∆, and the shape of new jets. This led to the modern design to resemble the swept appearance of a jet flying overheard and represent the capital letter “D” of the Greek alphabet. The name “Delta,” coined by founder C.E. Woolman’s longtime assistant Catherine Fitzgerald in 1928, originated from the Mississippi Delta region where Delta Air Service operated.

Since their wedding, the Eguchi family – now with little Delta – return to their home away from home each year.

“When we go on vacation, it feels even more special than before,” said Mrs. Eguchi. “It makes us want to use Delta for the next vacation as soon as possible.”

The Eguchis keep in touch with Pam, sending her pictures of Delta’s birthday and letting her know when they’ll return to Hawaii.

“Pam has been really nice to us,” said Mrs. Eguchi. “We’ve always been happy with Delta, but now we feel even closer to the airline.”

The couple hopes Delta’s namesake inspires their son’s future ambitions and that he grows to be a strong, open-minded world traveler.

“I want him to expand his global network, like Delta Air Lines,” said Mr. Eguchi. “And that he experiences the world’s different cultures and societies. That’s why we picked the name Delta.”

United

United Airlines C.E.O. Oscar Munoz to step down


© Video New York Tiomes

 United Airlines has announced that Oscar Munoz, Chief Executive Officer, will transition to the role of Executive Chairman of the Board of Directors of United Airlines Holdings, Inc. in May 2020. As CEO, Munoz has transformed United’s culture and set new standards of operational and financial performance. J. Scott Kirby, President, will succeed Munoz as Chief Executive Officer.

“With United in a stronger position than ever, now is the right time to begin the process of passing the baton to a new leader,” Munoz said. “One of my goals as CEO was to put in place a successful leadership transition for United Airlines. I brought Scott to United three years ago, and I am confident that there is no one in the world better equipped to lead United to even greater heights. It has been the honor of my career to lead the 95,000 dedicated professionals who serve United’s customers every day. I look forward to continuing to work closely with Scott in the months ahead and supporting the company’s ongoing success in my new role.”

United
© Image United Airlines

Kirby was recruited to United Airlines by Munoz in August 2016, after a three-decade career in the commercial airline business. His appointment reflects a commitment from Munoz and the Board to preserve leadership continuity and demonstrates confidence in the airline’s strategy and current trajectory.

“When I joined United as CEO, I laid out ambitious goals to build a new spirit of United by regaining the trust of our employees and customers – and I’m proud of how far we’ve come,” Munoz said. “Along with the successful implementation of the plan our team laid out in January 2018, United’s operational and financial performance isn’t just better – it’s better than ever. By instilling a culture of ‘proof not promise,’ we have transformed United even faster than we expected and there’s an incredible sense of excitement about the future.”

Kirby, a highly-regarded industry leader, has played a pivotal role in enabling United’s cultural transformation and successfully executing the company’s strategic growth plan.

“I am honored to be named the next CEO of United and to succeed Oscar, whose leadership has been truly transformational for United Airlines,” Kirby said. “I look forward to working with Oscar, the Board, our established leadership team and every United employee as we drive forward our proven strategy and focus on being the airline customers choose to fly and return to time and again.”

Munoz will serve as Executive Chairman for a one-year term and will continue to work closely with Kirby, the Board and the United team in shaping United’s employee and customer-centric culture. He will also lead the company’s Board and continue to engage on behalf of United with a range of external stakeholders.

As part of this transition, United’s current Chairman, Jane Garvey, will retire from the Board in May 2020 after more than a decade of exceptional service, including serving as Chairman since May 2018. At the request of the Board, Garvey agreed to remain in her role for a year beyond the Board’s mandatory retirement age.

“On behalf of the Board of Directors, I cannot thank Oscar enough for his outstanding leadership and commitment to United, and we are pleased that we will continue to benefit from his expertise and experience in his role as Executive Chairman,” Garvey said. “Oscar became CEO at one of the most challenging points in United’s history, and his focus on putting customers and employees first has transformed United’s culture today and successfully positioned the company for tomorrow. One of Oscar’s greatest legacies is the best-in-class leadership team he has built, and we have full confidence that Scott is the ideal candidate to lead United into the bright future that lies ahead.”

The company also announced that Ted Philip will become Lead Independent Director following the 2020 Annual Meeting of Shareholders. Philip joined the Board in July 2016 and chairs the Nominating/Governance Committee. He also currently serves on the Board of Directors of Hasbro, Inc. and BRP Inc.

“I could not be more excited about the opportunity that we have at United over the next several years to fulfill this airline’s incredible potential,” Philip said. “I am proud to work alongside Oscar in guiding United’s Board and leadership team, and I am eager to get to work on delivering for all of our stakeholders. The entire Board and I want to thank Jane for her many contributions to United over the last decade, including her highly successful tenure as Chairman.”

All of the changes announced today will take effect following the company’s Annual Meeting of Shareholders, scheduled for May 20, 2020.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers’ best interests at the heart of its service. In addition to today’s news, United recently announced that MileagePlus miles will now never expire, giving members a lifetime to use miles on flights and experiences. Customers now have more free on board snack options as well, with a choice of Lotus Biscoff cookies, pretzels and the Stroopwafel. The airline also recently released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver – a tool dedicated to improving the experience for customers connecting from one United flight to the next – and launched PlusPoints, a new upgrade benefit for MileagePlus premier members.

Air Asia

Air Asia is opening a restaurant severing in-flight food

Air Asia
© Image Air Asia
Air Asia
© Image Air Asia

AirAsia’s in-flight menu brand, Santan and T&CO has launched its first Asean fast food restaurant in Kuala Lumpur, Malaysia enabling more customers to enjoy a variety of Asean cuisines and coffee at affordable prices.

The restaurant and cafe were launched by the Minister of Domestic Trade & Consumer Affairs of Malaysia YB Datuk Seri Saifuddin Nasution Ismail, AirAsia Group Executive Chairman Datuk Kamarudin Meranun, CEO of AirAsia Group Tony Fernandes and AirAsia Group President (RedBeat Ventures) Aireen Omar and General Manager of Santan Restaurant and T&CO Cafe Catherine Goh at Mid Valley Megamall in Kuala Lumpur today.

Air Asia
© Image Air Asia

General Manager of Santan Restaurant and T&CO Cafe Catherine Goh said, “The opening of this flagship restaurant is the beginning of something great for the Santan and T&CO brands. We have seen a significant appetite for our in-flight menu offerings beyond our flights across the region and this is our answer to that demand. We are very proud to extend what started out as an in-flight menu into new markets and reiterate our support for local and Asean producers, suppliers; apart from creating new job opportunities with affordable franchising. By the end of 2020, we aim to have five owned Santan restaurants and 100 franchisee-operated restaurants and cafes within the next three to five years with expansions in global markets.”

Designed to enhance customers’ dining experience through a personalised digital journey, the restaurant and cafe features a smart menu equipped with Artificial Intelligence and Machine Learning, which is able to recommend popular dishes based on time, past ordering patterns as well as demographic taste. Customers can order directly from santan.com.my as well as T&CO mobile app.

Air Asia
© Image Air Asia

Offering Asean delights and popular favourites for only RM12, foodies can now indulge in Pak Nasser’s Nasi Lemak and Uncle Chin’s Chicken Rice on-ground as well as other dishes inspired by popular Asean cuisines such as Pineapple Fish Noodle from Cambodia, Chicken Inasal with Garlic Rice from the Philippines, in addition to Asean-sourced coffee and tea, snacks and desserts inspired by local flavours such as the Nasi Lemak Quinoa Wrap and Onde-Onde Cake.

To celebrate the opening of the flagship restaurant, Santan is offering customers a limited-time promotion online to enjoy Pak Nasser’s Nasi Lemak with Chicken Rendang for only RM5*. To order, visit santan.com.my. For T&CO, enjoy free coffee** with every T&CO mobile app download on Apple Store and Google Play.

KLM

KLM opens new non-Schengen Crown Lounge in AMS

KLM
© Image KLM

KLM Royal Dutch Airlines officially opened its completely renovated non-Schengen Crown Lounge at Schiphol Airport. Thanks to the outstanding service it provides, the new lounge offers visitors an unforgettable experience, new food and beverage ideas, and innovative technologies.

KLM’s non-Schengen Crown Lounge, the lounge’s official name, is located between the E and F piers at Schiphol. The “KLM House” is immediately noticeable by its illuminated glass wall adorned with some five thousand Delft blue miniature houses. Visitors to the lounge take the escalator to the top and embark on a journey back in time past these iconic World Business Class gifts. Personal lounge assistants welcome them into the house. They can gain quick access by scanning their boarding pass at the self-service machines. The white marble lounge desk takes the shape of a giant KLM logo and the lounge offers a great view of the runways, piers, and the KLM fleet in the background.’

KLM
© Image KLM

Double Crown

KLM’s non-Schengen Crown Lounge capacity has doubled in size.


The lounge now covers an area of 6,800 square metres with about a thousand full-free-service seats. What’s more, there are about two hundred exclusive seats in the Blue Bar and Restaurant with equally exclusive levels of service. Customers can pay with their Flying Blue miles there. By doubling the capacity, KLM is taking our expected growth in visitor numbers into account. It’s quite a great feat. We are offering our customers and those of our partner airlines an unforgettable experience – a crowning achievement to our hundredth anniversary.

KLM
© Image KLM
Eelco van Asch, Senior Vice President, KLM Ground Services

KLM’s non-Schengen Crown Lounge reflects the airline’s image: comfort, customer focus, and innovation. New food and beverage ideas, digital support such as self-service access, and the lounge staff service all contribute to the personal experience. The online Lounge Guide offers visitors a constant digital assistant to help them find their way around, book services, check flight details, or request personal assistance from one of the Personal Lounge Assistants.

Concept

KLM wants to offer customers a completely new experience through its innovative service concepts. Working with the architectural firm ‘concrete’, the airline has designed five different “Dutch landscapes” to meet the varied wishes and needs of its customers, whether they want to work, relax, refresh, eat, drink, find entertainment, or engage in fine dining. The 5 landscapes are:

In the Polder landscape, customers can work ideally and relax at the same time. The carpet, decorated in varying shades of green, is reminiscent of the Netherlands’ vast pastureland. And a 110-metre LED light wall simulates the Dutch sky. The lighting adapts to the time of day and includes a beautiful sunset.

KLM
© Image KLM

In the lively City landscape, customers can enjoy “live” cooking, a Heineken Bar, specially designed by Heineken, and a coffee bar with a barista. The new food and beverage concept – characterised by stylish, high-quality, and fresh seasonal products – comes from KLM’s partner Vermaat. Reducing waste is an important pillar for both companies to lounge catering.

KLM
© Image KLM

The Sea offers everything customers need to recharge their batteries during their journey. The area has twenty free showers, which customers can reserve in advance at the lounge’s self-service kiosks. The luxury sleeping cabins offer privacy, tranquillity, and comfort – for a fee – using Flying Blue miles, or three hours for EUR 49,50. It’s the perfect place to close your eyes and rest during a transfer or a long journey. In the future the showers and sleeping cabins will be equipped with digital allocation systems using QR codes.

KLM
© Image KLM

The striking Dutch Mountain zone offers visitors a variety of options for working and having fun, from a TV room to a DJ stand for special events. It devotes attention to Dutch design and offers historical attributes from KLM’s heritage.

Sky is an exclusive and original area on the second floor. At the explicit request of KLM customers, Sky’s high-end setting offers a terrace with a beautiful view of Schiphol Airport. You can enjoy excellent meals and a wide range of drinks in Blue by KLM, a restaurant and adjacent bar for an extra fee. Blue’s menu is compiled by Joris Bijdendijk of RIJKS®, the Rijksmuseum’s Michelin-starred restaurant. Blue offers a fantastic gastronomic experience, carefully considering individual timing and personal needs.

KLM
© Image KLM


We can hardly imagine giving our international and national customers a better birthday present. KLM stands for hospitality. For 100 years we have connected with our customers by continuously putting them first. The KLM Crown lounge is a high quality rest stop for our best customers. Whether you are departing, arriving, or transferring flights, you will be very well rested here. The whole design, our KLM staff’s customer friendly approach is dedicated to this. The lounge is an example of a unique combination between the humanely touch and the digital comfort. In our opinion, we have created the most attractive lounge in the world, where hospitality and innovation are central. It is a customer experience on an unprecedented level. The focus for our customers is as though they are visiting a good friend, and that friend is called KLM.
Boet Kreiken, Executive Vice President, KLM Customer Experience

KLM
© Image KLM

KLM welcomes to its non-Schengen Crown Lounge:

Business Class passengers;
Flying Blue Platinum and Gold members plus one guest (additional guests on payment);
SkyTeam Elite Plus members plus one guest.
KLM also wants its customers and those of our partner airlines who do not have automatic lounge access, to be able to benefit from the Crown Lounge. They can do this by purchasing access in the KLM app, at KLM.com, at the self-service machines in the airport, or at the entrance to the lounge – depending on their destination and lounge capacity.

KLM non-Schengen Crown Lounge offers:

Showers, paid sleeping cabins, and virtual reality cabins;
A terrace overlooking the runways;
Online Lounge Guide, Self-service kiosks and Personal Lounge Assistants to help customers.
The lounge is open daily from 04:45 until the last KLM flight departs. For more information please visit https://lounge.klm.com/client/lounge52/home.

KLM
© Image KLM
KLM
© Image KLM