Alaska Airline

This is the fifth year that the team of AirFareWatchDog.com put U.S. airlines head-to-head in search for the best airlines.
They ranked the airlines based on their performance in five key areas:

Canceled flights
Customer satisfaction
Denied boardings
Mishandled baggage
On-Time arrivals

Airfarewatchdog used data from the Department of Transportation to put together its annual airline assessment.

Airlines are doing better than ever this year as a whole. Think back to your last flight—did you notice the new in-flight entertainment services or the return of free snacks?

Airlines are taking record profits earned from lower fuel costs and investing them into their in-flight experiences. Better in-flight experiences, lower ticket prices, more on-time arrivals, and fewer cancellations have resulted in an increase in customer satisfaction of 4.3 percent – breaking last year’s increase of 2.9 percent and matching the all-time high set in 1994.

Top Airlines for Overall Performance

1. Alaska Airlines

2. Delta

3. JetBlue

4. Southwest

5. Virgin America

6. Frontier (tie)

7. United (tie)

8. American

9. Spirit

Fewest Cancelled Flights

1. Delta

2. Alaska

3. Frontier

4. Virgin America

5. Southwest

6. American

7. United

8. JetBlue

9. Spirit

Customer Satisfaction Score

1. JetBlue

1. Southwest 

3. Alaska

4. Virgin America

5. American

6. Delta

7. United

8. Frontier

9. Spirit

On-Time Arrivals

1. Alaska

2. Delta

3. United

4. Frontier

5. Southwest

6. American

7. Virgin America

8. JetBlue

9. Spirit

Fewest Mishandled Bags

1. Virgin America

2. JetBlue

3. Delta

4. Alaska

5. Spirit

6. United

7. Frontier

8. Southwest

9. American

Amount of Denied Boardings

1. JetBlue

2. Delta

3. Virgin America

4. Spirit

5. United

6. Frontier

7. Alaska

8. American


Source: www.airfarewatchdog.com/blog/30317408/best-airlines-2016-edition/